Your account

Any question you have about your account's settings, your subscription, and the cost of a licence is answered here

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14 articles in this collection
Written by Sébastien Lebbe, Gauthier Lebbe, Annelies Dejonckheere and 1 other

Cost, payment, and subscriptions

How much do Wooclap subscriptions cost and how do they work?

How do I upgrade, cancel, and pay for a licence? What is the business/education pricing? Are the remaining months on my licence refunded?

Written by Annelies Dejonckheere
Updated this week

How do I access a licence my organisation has purchased?

Written by Annelies Dejonckheere
Updated yesterday

Is Wooclap free for teachers in primary and secondary education?

Find out how to access the free version for K12 schools.

Written by Gauthier Lebbe
Updated over a week ago

Where can I find my invoices?

You can access your billing and payment history in your account settings

Written by Gauthier Lebbe
Updated over a week ago

What are the Terms and Conditions of using Wooclap? Where can I find the privacy policy?

Written by Gauthier Lebbe
Updated over a week ago

Cancel my subscription

Learn how to cancel your subscription when the auto-renewal is set up.

Written by Josselin Rieth
Updated over a week ago

Your account settings

Verify your email address

Checking your email address allows you to keep content you've created on Wooclap or find events that seem to have disappeared.

Written by Josselin Rieth
Updated yesterday

Where can I access my account settings?

Change your password, personal information, language, and country (for SMS text participation) in your account settings

Written by Sébastien Lebbe
Updated over a week ago

Can I share an account with other users?

Can we work as a team on a Wooclap account?

Written by Gauthier Lebbe
Updated over a week ago

I have forgotten my password. What do I do?

Written by Sébastien Lebbe
Updated yesterday

Can I change my account's email address and password?

Find out if and how you can change your account's email address and password

Written by Gauthier Lebbe
Updated over a week ago

All my events have disappeared. How can I retrieve them?

If you sign up using Google, Moodle, Canvas, Blackboard, Microsoft Teams or a Single Sign-on, you may have to merge accounts

Written by Gauthier Lebbe
Updated over a week ago

I got an error message when verifying my email address. What should I do?

An error message may pop up when verifying your account. Here's what may have happened

Written by Gauthier Lebbe
Updated over a week ago

How do I delete my account?

Written by Gauthier Lebbe
Updated over a week ago