We are sorry to see you go. However, we understand you might want to cancel the auto-renewal of your subscription. This way you will not get charged annually anymore.
Are you encountering an issue? Do not hesitate to reach out to us first so we can find a solution together! Write us under info@wooclap.com.
Please don’t hesitate to reach out and tell us why you decided to cancel your subscription, as this would help us a lot!
How to cancel my Wooclap subscription?
You can cancel your Wooclap subscription and its automatic renewal at any time at any time up to 48 hours before the renewal date. Please note that the renewal date is the anniversary of the date you first subscribed to Wooclap. Subscriptions with auto-renewal activated are billed on an annual basis.
To cancel your subscription, you will first need to access your Billing Information page. To reach your Billing Information page, first click on your profile (1), then click on Billing Information (2).
From here, you can manage your subscription. To cancel the automatic renewal of your subscription click on Cancel subscription.
If you do not cancel your subscription at least 48 hours before the renewal date, your subscription will be renewed. We will charge your account using the payment method that you used at the first time.
Do you wish to change your default payment method? You can find out how to do this here.
The outstanding months on a licence are not refunded. As mentioned above, Cancel your subscription means cancelling the automatic renewal of your licence.
What happens when I cancel my subscription?
Once your subscription is cancelled after the next renewal date, your account will go into a Free state. This means you will not have access to the advantages of a paid subscription anymore. You will still have access to all of your events.
With a Free account, you will be able to create up to 2 questions per event. You will not be able to edit events with more than 2 questions or add any questions to such events.
You can take up a new subscription at any time. You will then regain the advantages linked to a subscription and will continue to have access to your events. Check out our subscriptions for Education and Business.
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