How to retrieve missing Wooclap events?
Did you log in to your account to find your events missing? Here's what might have happened.
Please note that events are never deleted without your consent. The only way for content to disappear is for you to delete it yourself. If you have deleted an event by mistake, you can retrieve it.
You logged in with two (or more) different email addresses
Logging in with different email addresses grants you access to different accounts. Here are some of the most recurring cases:
You used a professional and a personal email address;
You used two different professional email addresses with the same domain name (e.g. john.smith@university.edu and jsmith@university.edu). These are considered different email addresses by the authentication system;
There was a typo in the email address you entered when you tried to log in (either the first time you signed up or the last time you tried to log in).
You used different login methods with the same email address
Using different login methods (SSO, email + password, Facebook, LinkedIn, Microsoft Teams, etc.) creates different accounts which contain different events.
Most of these login methods perform a verification of the email address through some other system (Google, LMS, Facebook, etc.). However, if you log in using your email address and a password, you must perform that email verification through Wooclap.
How to verify your email address
Here's how to proceed if you are in one of these cases:
Log in using your email address and password (not through Google/Moodle/Facebook/LinkedIn/Teams);
Go to the account settings;
Click on "Verify account" at the bottom of the page (see image below).
You'll then receive an email to verify the email address. Once that's done, all the accounts which have been created with that email address will be merged, and you'll be able to access all of your events using the different login methods.
How to verify your Microsoft account
If this does not work or if you usually use your Microsoft login, you need to verify your Microsoft account. Here's how to verify this and proceed if you are:
Login by clicking on See other options, and then Continue with Microsoft.
Go to the account settings
Click on "Verify account" at the bottom of the page (same as before).
You'll then receive an email to verify the email address linked to your Microsoft account. Once that's done, all the accounts which have been created with that email address will be merged, and you'll be able to access all of your events using the different login methods.
These resources could also help you 👇